Incandescent Engineering

What Are Cookies

Definition of Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They contain information that is transferred to your device's hard drive and allow the website to recognize your device and store some information about your preferences or past actions.

Types of Files:

Cookies: Small text files stored by your web browser
Local Storage: Data stored locally in your browser
Session Storage: Temporary data that expires when you close your browser
Web Beacons: Small transparent images used to track user behavior

How Cookies Work

When you visit our website:

First Visit: Our server sends cookies to your browser
Storage: Your browser stores the cookies on your device
Subsequent Visits: Your browser sends the cookies back to our server
Recognition: We can recognize your device and provide personalized experience
Expiration: Cookies expire based on their type and settings

Cookie Information Stored

Cookies may contain various types of information:

Technical Information:

Unique identifier numbers, login status, language preferences, browser information

Preference Information:

Website settings, shopping cart contents, form data, display preferences

Analytics Information:

Pages visited, click patterns, referral sources, device capabilities

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

Authentication Cookies:

Purpose: Keep you logged in during your session
Duration: Session-based (expire when browser closes)
Information: User ID, session token, login status
Legal Basis: Legitimate interest for service provision

Security Cookies:

Purpose: Protect against fraud and security threats
Duration: Varies (1 hour to 30 days)
Information: Security tokens, CSRF protection
Legal Basis: Legitimate interest for security

Shopping Cart Cookies:

Purpose: Remember items in your shopping cart
Duration: 30 days or until purchase
Information: Product IDs, quantities, pricing
Legal Basis: Legitimate interest for e-commerce functionality

Analytics Cookies

These cookies help us understand how visitors use our website:

Google Analytics:

Purpose: Website traffic and user behavior analysis
Duration: 2 years
Information: Page views, session duration, bounce rate
Legal Basis: Consent (can be disabled)

Performance Monitoring:

Purpose: Monitor website performance and errors
Duration: 90 days
Information: Load times, error reports, browser compatibility
Legal Basis: Legitimate interest for service improvement

Marketing Cookies

These cookies are used for advertising and marketing purposes:

Advertising Cookies:

Purpose: Show relevant advertisements based on interests
Duration: 30 days to 2 years
Information: Ad preferences, click history, demographics
Legal Basis: Consent (can be disabled)

Social Media Cookies:

Purpose: Enable social media sharing and integration
Duration: Varies by platform (30 days to 2 years)
Information: Social media IDs, sharing activity
Legal Basis: Consent (can be disabled)

Third-Party Cookies

Third-Party Services

We use various third-party services that may set their own cookies:

Google Services:

Google Analytics (website analytics and reporting)
Google Ads (advertising and conversion tracking)
Google Tag Manager (tag and script management)
reCAPTCHA (spam and bot protection)

Social Media Platforms:

Facebook Pixel (social media advertising and analytics)
LinkedIn Insight Tag (professional network advertising)
Twitter Analytics (social media engagement tracking)
WhatsApp Business (customer communication integration)

Payment Processors:

Paystack (payment processing and fraud prevention)
Flutterwave (alternative payment processing)
Bank verification services (identity and account verification)
Credit card processors (secure payment handling)

Third-Party Cookie Control

We have limited control over third-party cookies:

Our Responsibilities:

Inform you about third-party cookies, provide opt-out mechanisms, regularly review partnerships

Your Control Options:

Browser settings, opt-out tools, privacy settings on social media platforms, ad preference centers

Managing Cookie Preferences

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner with these options:

Consent Options:

Accept All: Consent to all cookie types
Reject Non-Essential: Only essential cookies will be used
Customize Settings: Choose specific cookie categories
Learn More: Access this detailed cookie policy

Browser Cookie Settings

You can also manage cookies through your browser settings. Here are links to cookie management instructions for popular browsers:

Desktop Browsers:

Google Chrome - Settings > Privacy and Security > Cookies
Mozilla Firefox - Options > Privacy & Security
Safari - Preferences > Privacy
Microsoft Edge - Settings > Privacy

Mobile Browsers:

Chrome Mobile: Settings > Site Settings > Cookies
Safari Mobile: Settings > Safari > Privacy & Security
Firefox Mobile: Settings > Data Management

Note: If you disable or reject cookies, some features of our website may not function properly, and you may not be able to access certain areas or features.

Third-Party Opt-Out Tools

Industry opt-out mechanisms:

Google Analytics: tools.google.com/dlpage/gaoptout
Digital Advertising Alliance: optout.aboutads.info
Network Advertising Initiative: optout.networkadvertising.org

Contact Information

Cookie Policy Inquiries

For questions about this Cookie Policy:

Privacy Team

Email: privacy@incandescentengineeringservices.com

Phone: +234 (0) 123 456 7890

Address: Incandescent Engineering Services, Lagos, Nigeria

Response Time: Within 5 business days

Cookie Management Support

Technical Support

Email: support@incandescentengineeringservices.com

Phone: +234 (0) 123 456 7890

Live Chat: Available on our website

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (WAT)