Terms of Service

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to create an account
• One person or legal entity may maintain only one account

Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms
• You may not transfer your account to another person without our written consent

Account Termination

• You may terminate your account at any time by contacting our support team
• We may terminate or suspend your account for violations of these Terms
• Upon termination, your right to use our services ceases immediately
• We will retain your data as required by law and our Privacy Policy

Product Information

• We strive to provide accurate product descriptions and specifications
• Product images are for illustration purposes and may not reflect exact appearance
• We reserve the right to modify product specifications without notice
• Availability of products is subject to change without notice

Pricing and Payment

• All prices are listed in Nigerian Naira (NGN) unless otherwise specified
• Prices are subject to change without notice
• Payment is required at the time of order placement
• We accept various payment methods as displayed during checkout

Custom Orders

• Custom engineering services require detailed specifications and approval
• Custom orders may have extended delivery times
• Changes to custom orders may incur additional charges
• Custom orders are generally non-refundable once production begins

Product Warranty

• Standard products come with manufacturer warranties where applicable
• Custom products include our standard workmanship warranty
• Warranty terms vary by product type and are specified at time of purchase
• Warranty claims must be submitted within the specified warranty period

Engineering Services

• Our engineering services are provided by qualified professionals
• Service delivery timelines are estimates and may vary based on project complexity
• Client approval is required at key project milestones
• Additional services beyond the original scope may incur extra charges

Consultation Services

• Consultation sessions are scheduled based on availability
• Cancellations must be made at least 24 hours in advance
• No-show appointments may be charged the full consultation fee
• Consultation reports are provided within 5 business days

Technical Support

• Technical support is provided for products and services purchased from us
• Support is available during business hours (Monday-Friday, 9 AM - 5 PM WAT)
• Complex technical issues may require on-site visits at additional cost
• Support for third-party products is limited to basic troubleshooting

Payment Methods

• We accept bank transfers, debit cards, and approved digital payment methods
• Payment processing is handled by secure third-party payment processors
• All transactions are processed in Nigerian Naira (NGN)
• International payments may incur additional processing fees

Payment Processing

• Orders are processed upon receipt of payment confirmation
• Failed payments will result in order cancellation
• Refunds are processed using the original payment method when possible
• Processing times for refunds vary by payment method (3-10 business days)

Late Payments

• For invoiced services, payment is due within 30 days of invoice date
• Late payments may incur interest charges of 2% per month
• Services may be suspended for accounts with overdue payments
• Collection costs for delinquent accounts will be charged to the customer

Taxes and Fees

• Prices may not include applicable taxes, duties, or fees
• Customers are responsible for any applicable taxes in their jurisdiction
• VAT will be added to orders where required by Nigerian tax law
• Import duties for international shipments are the customer's responsibility

Limitation of Liability

• Our liability is limited to the amount paid for the specific product or service
• We are not liable for indirect, incidental, or consequential damages
• This limitation applies to the fullest extent permitted by Nigerian law
• Some jurisdictions may not allow certain liability limitations

Service Disclaimers

• Services are provided "as is" without warranties beyond those expressly stated
• We do not guarantee specific outcomes from engineering services
• Client specifications and requirements may affect service delivery
• Force majeure events may impact our ability to deliver services

Governing Law

• These Terms are governed by the laws of the Federal Republic of Nigeria
• Any disputes will be subject to the jurisdiction of Nigerian courts
• Lagos State courts will have primary jurisdiction for legal proceedings
• International customers may be subject to additional local laws

Dispute Process

• We encourage resolution of disputes through direct communication
• Formal complaints should be submitted in writing to our legal department
• We will respond to complaints within 10 business days
• Mediation may be required before pursuing legal action