Shipping Policy

Last Updated: March 15, 2024

Shipping Locations

Domestic Shipping (Nigeria)

We provide shipping services throughout Nigeria to the following locations:

Major Cities (Next-Day Delivery Available):

  • Lagos (Lagos State) - All local government areas
  • Abuja (Federal Capital Territory) - All districts
  • Port Harcourt (Rivers State) - All areas
  • Kano (Kano State) - Metropolitan area
  • Ibadan (Oyo State) - All local government areas
  • Kaduna (Kaduna State) - Metropolitan area

State Capitals (2-3 Day Delivery):

  • Abeokuta (Ogun State), Akure (Ondo State), Asaba (Delta State)
  • Awka (Anambra State), Bauchi (Bauchi State), Benin City (Edo State)
  • Calabar (Cross River State), Enugu (Enugu State), Gombe (Gombe State)
  • Ilorin (Kwara State), Jos (Plateau State), Katsina (Katsina State)
  • And all other state capitals across Nigeria

Regional Coverage:

  • South-West: Lagos, Ogun, Oyo, Osun, Ondo, Ekiti States
  • South-East: Abia, Anambra, Ebonyi, Enugu, Imo States
  • South-South: Akwa Ibom, Bayelsa, Cross River, Delta, Edo, Rivers States
  • North-Central: Benue, FCT, Kogi, Kwara, Nasarawa, Niger, Plateau States
  • North-East: Adamawa, Bauchi, Borno, Gombe, Taraba, Yobe States
  • North-West: Jigawa, Kaduna, Kano, Katsina, Kebbi, Sokoto, Zamfara States

International Shipping

We offer international shipping to select countries:

  • West Africa (5-10 Business Days): Ghana, Benin Republic, Togo, Cameroon
  • Other African Countries (7-14 Business Days): South Africa, Kenya, Egypt, Morocco
  • International (10-21 Business Days): UK, US, Canada, EU, UAE, Asia-Pacific

Delivery Times

Standard Delivery Times

Our delivery timeframes are calculated from order confirmation and payment:

Express Delivery (Lagos Only):

  • Same-day delivery: Orders placed before 12:00 PM
  • 4-hour delivery: Available for urgent orders (additional fee applies)
  • Evening delivery: Orders placed before 3:00 PM (delivered by 8:00 PM)
  • Weekend delivery: Saturday delivery available

Standard Delivery Times:

  • Lagos: 2-3 business days
  • Abuja: 3-5 business days
  • Port Harcourt: 3-5 business days
  • Other Major Cities: 4-7 business days
  • Remote Areas: 7-14 business days

Factors Affecting Delivery Time

Several factors may impact delivery schedules:

  • Product-Related: Custom items, large equipment, hazardous materials
  • Location Factors: Remote areas, security concerns, weather conditions
  • External Factors: Customs clearance, transportation strikes, natural disasters

Delivery Guarantees

We offer delivery guarantees for certain service levels:

  • Same-day delivery in Lagos: Money-back guarantee
  • Next-day delivery to major cities: Credit for delays
  • Express international shipping: Compensation for delays

Shipping Costs

Domestic Shipping Rates

Our shipping costs are calculated based on weight, dimensions, and destination:

Standard Shipping (up to 5kg):

  • Lagos Metro: ₦1,500 - ₦3,000
  • Major Cities: ₦2,500 - ₦5,000
  • Other Locations: ₦3,500 - ₦7,500
  • Remote Areas: ₦5,000 - ₦15,000

Express Shipping:

  • Same-day (Lagos): ₦5,000 - ₦10,000
  • Next-day (Major Cities): ₦7,500 - ₦15,000
  • Express (Other Locations): ₦10,000 - ₦20,000

Free Shipping Thresholds:

  • Orders over ₦100,000: Free standard shipping nationwide
  • Orders over ₦250,000: Free express shipping to major cities
  • Premium customers: Free shipping on all orders
  • Bulk orders: Negotiated shipping rates available

International Shipping Rates

International shipping costs vary by destination and service level:

  • West Africa: ₦15,000 - ₦50,000 (up to 5kg)
  • Other African Countries: ₦25,000 - ₦85,000 (up to 5kg)
  • International (Worldwide): ₦35,000 - ₦150,000 (up to 5kg)

Order Tracking

Tracking System

We provide comprehensive order tracking from shipment to delivery:

Tracking Methods:

  • Online tracking portal on our website
  • SMS updates at key delivery milestones
  • Email notifications with tracking links
  • WhatsApp updates for premium customers

Tracking Information Provided:

  • Order confirmation and processing status
  • Shipment dispatch notification
  • In-transit updates with location
  • Out-for-delivery notification
  • Delivery confirmation with signature

Contact Information

Shipping Support

For shipping-related inquiries and support:

Shipping Department

Email: shipping@incandescentengineeringservices.com

Phone: +234 (0) 123 456 7890

WhatsApp: +234 (0) 123 456 7890

Business Hours: Monday-Friday, 8:00 AM - 6:00 PM (WAT)

Tracking Support

Email: tracking@incandescentengineeringservices.com

Phone: +234 (0) 123 456 7892

Available: Monday-Saturday, 8:00 AM - 8:00 PM (WAT)